These are the terms and conditions that apply regarding our tickets and booking service.
The Management reserves the right to refuse admission or re-entry to a performance. The Management reserves the right to alter or amend the programme without prior notice as a result of unforeseen circumstances. Due to the layout of the theatre, as a general rule, latecomers will not be admitted. There may be exceptions to this, please check the website or call the office for enquiries about specific shows. Any recording of the performance by audience members (either audio or visual) is prohibited. The Management reserves the right to refuse entry of, and use of, such equipment on the premises.
Concessions
Concessions are available to full-time students, senior citizens, children, NHS workers, job seekers, disabled people, and groups of 10+. All concessions are subject to availability and must be mentioned at the time of booking. Proof should be shown upon collection of tickets. You must provide one of the following: a valid NUS card, a valid senior citizens card, or bus pass, a confirmation letter of receiving job seekers allowance.
Age Recommendations
Some of our shows have age recommendations and children can only be admitted with adequate adult supervision.
We welcome younger children, but if they become unsettled during a performance we may ask you to take them outside. Some of our shows have strict age restrictions according to content.
Fees
We don’t charge a booking fee for tickets at CPT when booking tickets. You may be asked to make a donation to help us continue to deliver a high quality, year-round programme.
Resales
Tickets must not be sold for profit or commercial gain by any outlet other than CPT. Failure to comply will make this ticket and transaction void. We do not offer resales.
Ticket Confirmation
Unless you’re buying tickets on the door, tickets confirmation must be shown on a smart phone as proof. People purchasing concession tickets, you must check in at the box office prior to the performance and present your proof of concession.
Posting Tickets
To avoid unauthorised resale of tickets, tickets will not be posted out and should be collected from the Box Office.
Payment
We accept VISA, Mastercard, Maestro and Delta. Credit card details are entered on a secure page, both with internet and phone payments, and are transfered using SSL technology. SagePay are respondible for the payment process.
Exchanges and Refunds
We will exchange tickets for another performance of the same production if you return your tickets to the box office 48 hours before the original performance date, subject to availability. This applies to pre-sales only. There is a suggested donation of £2 per ticket for exchanges. Please note that we can only action an exchange once we are in receipt of the original ticket.
Once purchased, tickets cannot be refunded, but we will offer you credit on your account. We will only offer ticket refunds for cancelled shows.
We regret that we will not be able to offer a refund or exchange on your ticket(s) if you are refused entry to a performance due to being late.
Booking
Online at cptheatre.co.uk
By email foh@cptheatre.co.uk
Opening hours Monday-Friday from 10am-6pm.
Camden People’s Theatre
58-60 Hampstead Road
London
NW1 2PY
